- Provide worldwide technofunctional support to end users. Collaborate with the Business to address PeopleSoft Financial application-related issues, such as data quality and system performance.
- Handle multicurrency financial transactions.
- Develop and propose solutions for issues while awaiting permanent fixes.
- Support systems' integration with other enterprise systems to enhance business processes and achieve objectives.
- Play a vital role in system upgrades.
- Create and manage a knowledge base of problems and solutions via the ticketing system.
- Develop and maintain training materials.
- Conduct unit testingBachelor or Master's degree in Computer Science or equivalent.
- Proficiency in spoken and written English is a must.
- 3 to 7 years of experience with PeopleSoft Financials.
- Experience in PeopleTools 8.5x or higher, Application Designer, Crystal Reports, PeopleCode, Application Engine, SQR, XML Publisher, Component Interface, and Integration Broker.
- Familiarity with Accounts and Ledger.
- SQL expertise for query manipulation.
- Experience with MS Office products.
- Understanding of Accounts Receivable, Accounts Payable, Expenses, Asset Management, Cash Management, General Ledger, and Project Costing.
- Knowledge of any additional programming language is a plus.
- Proficiency in integration through API is advantageous.
- Demonstrated strong interpersonal skills and ability to collaborate effectively with individuals of varying skill levels.
- Strong analytical skills to troubleshoot and resolve business process, system, and interpersonal issues.
- Accountability for providing quality customer service.
- Ability to independently handle routine tasks.
- Effective prioritization based on customer needs.
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Description
Purpose:
This role offers application support to end users on a variety of issues/support for PeopleSoft modules: Accounts Receivable, Accounts Payable, Expenses, Asset Management, Cash Management, General Ledger, and Project Costing. The team will provide second-level support for users globally.
Functions:
DESIRED
Knowledge, Skills, Abilities, and Other Characteristics: