Sr Tech. Support Engineer - Bengaluru, India - Mphasis

    Mphasis
    Mphasis Bengaluru, India

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Role: Senior Technical Support – Service Desk

    Location: Bangalore/Pune

    Job Summary –

    Candidates with a minimum 3-4 years of Service Desk experience – Those with technical knowledge and L1.5 troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

    Years of experience needed – 2 – 4 years

    Technical Skills:

     Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

    Management Skills:

     Active listening and probing skills

     Effective business communication skills

     Navigate through ticketing tools and knowledge base articles.

    Behavioral Skills :

     Receptive for feedback and willing to learn.

     Positive attitude and team player

    Qualification:

     Any graduate

    Certification:

     NA