Waiter Bhatinda - Sany, India - Fashion TV India

Description

A Food and Beverage (F&B) waiterplays a crucial role in the hospitality industry ensuring thatcustomers have a positive dining experience. The job descriptionfor a Food and Beverage waiter typically includes a range ofresponsibilities and duties. Heres a generaloverview:Job Title: Food andBeverage WaiterJobSummary:As a Food and Beveragewaiter you will be responsible for providing excellent customerservice to restaurant or dining establishment patrons. Your primaryduties will include taking orders serving food and beverages andensuring customersatisfaction.KeyResponsibilities:

1. Greetingand SeatingCustomers:

• Welcomeguests with a friendly and positiveattitude.
• Assist in seating customers andprovidingmenus.

1. OrderTaking:

• Takecustomer orders for food and beverages.
• Answerany questions about the menu and make recommendations ifnecessary.
• Ensure accuracy in order details andspecialrequests.

1. Serving:

• Servefood and drinks to customers promptly andefficiently.
• Maintain a professional andcourteous demeanor while interacting withcustomers.
• Monitor table cleanliness andpromptly clear dishes and emptyglasses.

1. Knowledgeof Menu:

• Beknowledgeable about the menu items including ingredients andpreparation methods.
• Update menu specials andpromotions asrequired.

1. Upselling:

• Suggestadditional items such as appetizers desserts or drinks to enhancethe dining experience and increasesales.

1. HandlingPayments:

• Presentbills to customers and process paymentsaccurately.
• Return change or process creditcard payments asnecessary.

1. CustomerService:

• Addresscustomer concerns or complaints in a professional and timelymanner.
• Ensure a high level of customersatisfaction throughout the diningexperience.

1. TeamCollaboration:

• Collaboratewith kitchen and bar staff to ensure smoothoperations.
• Communicate effectively withcolleagues to coordinate orderdelivery.

1. CleanlinessandHygiene:

• Maintaincleanliness and tidiness in the diningarea.
• Adhere to hygiene and safetystandards.

1. UpsellingandPromotion:

• Promotespecial events discounts or promotions tocustomers.
• Encourage participation in loyaltyprograms ifapplicable.

Qualificationsand Skills:

• Previousexperience as a waiter or in a similar role ispreferred.
• Excellent communication andinterpersonal skills.
• Ability to work in afastpaced environment.
• Knowledge of food safetyand hygiene regulations.
• Basic math skills forprocessing payments.
• Customerfocused with apositive attitude.
• Ability to handle stress anddifficult situations withcomposure.

Education:Ahigh school diploma or equivalent is typically required. Additionaltraining in hospitality or customer service is aplus.

customer,customerservice,customer satisfaction