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    Designer (28/05/2024) - Hyderabad, India - Recro

    Recro
    Recro Hyderabad, India

    5 days ago

    Default job background
    Technology / Internet
    Description

    RESPONSIBILITIES:

    • Designs Conversation Scripts, Bot Responses and user journeys to create consumerfacing Chatbots with personality, character and human user interactions.
    • Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
    • Creative thinking of user's conversational journey with a bot.
    • Thinking of different ways in which a user can speak with a Human or Bot agent.
    • Liaison between the Delivery team to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
    • Develops mockups, flows, redlining and other creative prototypingrelated items.
    • Operates with a 'customer first' mindset and designs clientcentric experiences endtoend to solve inquiries via multiple channels & touchpoints.

    EXPERIENCE REQUIRED

    • Excellent communication and writing skills.
    • Exceptional creative thinking, writing and personabuilding skills
    • 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar roles preferred, in Content development roles.
    • Innovative thinker with the ability to come up with creative solutions.
    • Team player with excellent interpersonal skills and the ability to influence, collaborate and communicate with internal resources and external vendors.

    OTHER SKILLS WE'D APPRECIATE

    • Familiarity with chatbots, voiceenabled devices, or other conversational channels.
    • Ability to understand and write JavaScript.
    • Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
    • Storyteller and editorial mindset with an ability to predict audience preferences.

    EDUCATION QUALIFICATION

    • MA Literature/Bachelor's or Master's in Mass Communication
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