- Establish a structured, data-driven coaching framework that enables line managers to proactively address performance gaps and elevate team capability.
- Monitor and assess coaching frequency and quality, ensuring effective one-to-ones with employees.
- Ensure line managers have the necessary skills to coach employees based on customer experience data, agent performance scores, NPS trends operational KPIs.
- A minimum of 2+ years of coaching experience in financial services or regulated industries supporting line manager development.
- An exceptional track record of improving operational performance metrics through structured interventions including expertise in Voice & communication skills certification desirable Microsoft – Word Excel PowerPoint essential li >
ul >< h 3 > Skills Competencies < / h 3 >- < li > Exceptional communication verbal written excellent listening skills collaboration engagement planning attention detail emotional intelligence conflict management gap analysis solutioning ability manage diverse situations people < / li >< / ul>
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Senior Performance coach - Hyderabad - OSBIndia Private Limited
Description
Senior Performance Coach
We are seeking a skilled Senior Performance Coach to join our team at osbindia-private-limited. The successful candidate will be responsible for establishing a structured coaching framework, monitoring coaching frequency and quality, and ensuring line managers are equipped to coach employees based on performance data.
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Performance Coaching
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