Application Specialist - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    6 days ago

    Full time $80,000 - $120,000 (USD) per year
    Description

    Overview

    The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

    Description

    • Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
    • Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
    • Work directly with IT and Development on new implementations and various project work
    • Assist and work with users with finding ways to utilize software and technology more effectively and securely
    • Evaluate/test new software and business solutions
    • Ensures data security and integrity for all PowerSchool applications
    • Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
    • Exercise independent judgment to analyze and diagnose application related problems and issues
    • Assist in application training of existing users and new employees
    • Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements
    • All other duties as assigned

    Requirements

    • Minimum of 3 years of relevant and related work experience.
    • Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience
    • Strong knowledge of standard IT practices and workflows
    • Advanced knowledge and applications troubleshooting with industry specific applications
    • Strong customer service skills
    • Strong analytical, troubleshooting and organization skills

    Preferred

    • 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred
    • Experience with building dashboards or a deep understanding of Business Intelligence
    • Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology
    • Strong project management, verbal and written communication skills and customer service skills
    • Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
    • Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution
    • Able to work both independently and as a member within a team environment

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