Service Desk Manager - Vadodara - confidential

    confidential
    confidential Vadodara

    6 days ago

    Full time
    Description

    QUALIFICATIONS:

    Experience: 8 years of experience in desktop support or similar roles, preferably in a Fintech or high-paced technical environment.

    Technical Proficiency: Strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems (such as ServiceNow or Jira).

    Troubleshooting Skills: Excellent diagnostic and problem-solving skills for both hardware and software issues.

    Networking Knowledge: Basic understanding of networking concepts (LAN/WAN, IP addressing, DNS, VPNs).

    Security Awareness: Familiarity with security protocols and the ability to ensure compliance with IT security policies.

    Communication: Strong verbal and written communication skills, with the ability to explain complex issues to non-technical users.

    Shift Flexibility: Willingness to work in a rotational shift schedule, including weekends or holidays, to provide continuous support.

    Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar would be an added advantage.

    Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Advanced degrees or certifications (e.g., CISSP, CISM, CEH) are a plus.


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