Insurance Operations Specialist - Pune, Chennai, Hyderabad / Secunderabad, Telangana - Fort Technologies

Description

Key Responsibilities:

Core Insurance Processes:

• Manage policy issuance, renewal, certificates, endorsements, cancellations, and reinstatements.

Technical Skills:

• Utilize EPIC and IMS systems for insurance management.
• Manage insurance documentation using Imageright.

Quality Assurance:

• Perform file quality checks and ensure process documentation accuracy.

Customer Service:

• Ensure customer satisfaction and handle client inquiries and emails.

Reporting & Analysis:

• Create and manage SLAs & TAT miss reports, project reports, and capacity management reports.

Team Management:

• Enhance team knowledge, train new joiners, and support the team in meeting capacity targets.

Administrative Tasks:

• Update SOPs and handle daily activities related to incoming tasks, capacity, and updates.

Sales & Support:

• Support the sales team, find new clients, and assist with high-volume projects.
• Requirements:
• 3+ years of experience with EPIC, IMS, and Imageright systems.
• Knowledge of core insurance processes, including US homeowners insurance, and quality assurance.
• Strong reporting and analytical skills.
• Excellent customer service and communication abilities.
• Proven team management and training experience.
• Ability to handle administrative tasks efficiently.

Preferred Qualifications:

• Prior experience with SLAs, TAT reports, and project reporting.
• Background in risk management and sales support.