- Need Graduate/Post Graduate
- Excellent command over English (Comprehension and Comversation)
- Flexible to work in rotational shifts
- Cab facility will be provided.
- 6 days working with rotational offs.
Group Co-ordinator - Ernakulam, India - ADVENXA
Description
Position – Group Coordinator (SME)
· No of Open Positions - 1
· Job Location- Infopark Phase 2 Kochi
· Type: Onsite
· Salary based on experience)
· Experience - 2 Years (relevant experience in BPO)
Requirements
Major Job Responsibilities:
1. Training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
2. Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.
3. Answering agent questions regarding best practices or difficult calls.
4. Identifying operational issues and suggesting possible improvements.
5. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
6. Preparing reports and analysing data to assist management as they determine call centre goals.
7. Working with other supervisors and management team members to support agents and maximize customer satisfaction.