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Student support associate - Kanpur - PW
Description
Location:
Kanpur - Kidwai Nagar Vidyapeeth
Job Summary:
The Student Support member role is a key position within our organization, primarily responsible for providing exceptional support to students who visit our support desk.
This role requires strong English communication skills, a dedication to problem-solving, and a commitment to adhering to standard operating procedures to maintain the highest quality of service.
If you are passionate about helping students succeed and thrive in their academic journey, this position is an ideal opportunity for you.
Key Responsibilities:
Student Support:
Interact with students who visit the support center, addressing their queries, concerns, and issues with professionalism and empathy.
Query Resolution:
Respond to student inquiries through various communication channels, including in-person visits, phone calls, ensuring prompt and accurate resolution of their queries.
Standard Operating Procedures:
Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
Communication :
Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
Documentation :
Maintain accurate and detailed records of student interactions, including the nature of queries, actions taken, and resolutions provided.
Quality Assurance:
Continuously strive to improve service quality, adhere to quality standards, and proactively identify opportunities for process enhancement.
Team Collaboration:
Collaborate with colleagues to share knowledge, best practices, and innovative solutions to support students effectively.
Training and Development:
Participate in training sessions and professional development activities to stay up-to-date with the latest information and best practices in student support.
Feedback Handling:
Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.
Adaptability :
Be open to occasional changes in responsibilities, such as assisting with special projects or other support tasks as needed.
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Student Support Associate
Only for registered members Kanpur, Uttar Pradesh
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Student Support Associate
PW (PhysicsWallah)- Kanpur
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Student Support Associate
Only for registered members Kanpur
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Business Development Manager
Full time confidential- Kanpur
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Project Associate
Only for registered members Kanpur, Uttar Pradesh
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Associate Head of Logistics
Only for registered members Kanpur, Uttar Pradesh
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Office Assistant Mall Road
Only for registered members Kanpur
-
Regional Sales Manager
Only for registered members Kanpur, Uttar Pradesh
-
Human Resources Associate
Only for registered members Kanpur, Uttar Pradesh
-
Assistant Manager-
Only for registered members Kanpur
-
Business Development Associate(Uttarpradesh)
Only for registered members Uttar Pradesh, India
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Sales Associate
Only for registered members Kanpur, Uttar Pradesh
-
Associate Relationship Manager
Only for registered members Kanpur, Uttar Pradesh
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Office Assistant
Full time confidential- Kanpur
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Sales Internship in Akola, Mumbai, Nagpur, Nashik, Dehradun, Pune, Kanpur, Amravati, Navi Mumbai
InternshipSHIP Only for registered members Kanpur, Uttar Pradesh
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Cssd Technician
Only for registered members Kanpur
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Associate Professor
Only for registered members Kanpur, Kanpur Nagar
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Engineer - Transport Planning
Only for registered members Uttar Pradesh, India
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Sourcing and Product Development Associate
Only for registered members Kanpur, Uttar Pradesh
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Associate Relationship Manager
Only for registered members Kanpur, Uttar Pradesh
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Executive - Customer Service
Only for registered members Kanpur, Uttar Pradesh
