Technical Support Engineer - Nashik - confidential

    confidential
    confidential Nashik

    1 day ago

    Full time
    Description

    Eligibility Criteria:

    • Candidates must have their Laptop and 2 Wheeler Mandatory.
    • Candidates should know the vernacular language.
    • Candidates should be comfortable in fieldwork.

    Roles and Responsibilities:

    • Can visit our Restaurant Partners in the Field.
    • Provide service and customer support during field visits.
    • Install our POS software in their System / Device.
    • Give training about our product to our client.
    • Diagnose errors or technical problems and determine proper solutions to resolve their queries.
    • Build positive relationships with customers.
    • Research and identify solutions to software and hardware issues.
    • Understand the Root Cause for the ongoing problem
    • Ensure all issues are properly logged.

    Additional Qualification and Skills:

    • Excellent communication skills, problem solving and troubleshooting skills.
    • Basic knowledge of networking principles and operating systems.
    • Experience with remote desktop applications and help desk software.
    • Hands-on experience with Windows/Linux/Mac OS environments.
    • Hardware and Network Configuration.
    • Software Installation and Training.

    Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

    Role: IT Support - Other

    Industry Type: IT Services & Consulting

    Department: IT & Information Security

    Employment Type: Full Time, Permanent

    Role Category: IT Support

    Education

    UG: Any Graduate


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