Customer Support Lead - Delhi

Lead a team of support representatives to deliver exceptional customer service and handle escalations. · ...

Key Responsibilities · Provide IT Support 24x7 on call production support. · Serve as the primary escalation point for complex technical issues across hardware, software, and network systems. · Monitor and improve helpdesk operations, ensuring timely resolution of support tickets ...

CBSL is seeking an Application Support Lead with 5+ years of relevant experience to own and manage onsite and centralized L1/L2 support operations across multiple projects. · ...

We are looking for our first Customer Support Lead to build and scale Marvin's support function from the ground up. · Build and lead Marvin's support team — recruiting, onboarding, and coaching high-performing support specialists. · Define and implement scalable processes (ticket ...

This is a technical support lead position that requires strong understanding of payment systems and incident management experience. · ...

Experience: 8-20 Years · Location: Delhi & Guwahati · Education: BE/B.Tech/MCA (with 60% throughout) · Technical Skills: · Understanding the entire application lifecycle, and ensure smooth operations and maintenance.  · Should have working experience of managing a large scale ent ...

+Job Summary · Ensure consistent premium customer experience across calls WhatsApp email social & marketplaces. · +ResponsibilitiesPersonally handle high-risk escalations (refund disputes delivery failures influencer/VIP cases) · RTO Control & Reduction. Identify root causes of R ...

This is a full-time on-site position based in New Delhi for a Customer Support Team Lead. · ...

+The Lead Program Support Specialist serves as a key liaison between Early Learning Programs and the Child Care Services (CCS) program. · + ...

The Customer Support Group Lead is responsible for managing and guiding customer support teams while ensuring strong performance across KPIs quality and customer satisfaction. · Lead mentor and support senior agents and team members. · - Manage outliers implement performance impr ...

We are looking for a hands-on Customer Support Team Leader to play a vital role in driving customer satisfaction, managing daily support operations, and aligning team performance with organizational goals. · Supervise and manage a team of customer support agents by providing cont ...

+We're looking for a Customer Support Lead to build, guide, and scale Aftershoot's global Support team. · +Own the entire Support operations—from day-to-day queue management to long-term process improvements. · Schedule and manage shifts to ensure round-the-clock coverage and bal ...

We are a distance learning portal for parents, students, and education industry professionals who are seeking information on various distance courses offered at several best universities in India and abroad. · Providing Support to Enrolled Students · ...

This role focuses on leading customer support teams to deliver premium customer experiences across various channels. · Ensure consistent premium customer experience across calls, WhatsApp, email & social media. · Personally handle high-risk escalations such as refund disputes & d ...

We are seeking a Team Lead for our International Customer Support team in Bangalore. · Required experience: Min 4 years in International BPO- Customer Support(Chat & Voice) · ...

The Customer Support Group Lead manages customer support teams ensuring strong performance across KPIs quality and customer satisfaction. · ...

Location: Noida (Work From Office) · Experience: 310 Years · Preferred Location: Noida / NCR Candidates · Job Overview · Proso AI is hiring an experienced Support Lead to manage and oversee application support operations from our Noida office. The ideal candidate will have strong ...

We are a distance learning portal for parents, students, · and education industry professionals who are seeking information on various distance courses offered at several best universities in India and abroad.We have a dedicated team of admission counselors to assist students in ...

The candidate should be capable of handling L2/L3 support, with strong analytical and diagnostic skills, including the ability to perform effective Root Cause Analysis (RCA). · Additional details related to technical competencies, processes, and other requirements are outlined be ...

Design and evaluate new network technologies. Plan for scalability, availability and redundancy. · ...