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    Senior Associate - Pune, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Pune, India

    5 days ago

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    OTHER
    Description

    Technical Lead

    Qualification:

    Bachelor's in engineering or equivalent

    Responsibility:

    Project Planning & Setup:

    • Understand and contribute to resource plan.
    • Identify appropriate processes based on project landscape.
    • Identify gaps and advise on improvements if required.
    • Share inputs in creation of project plan.
    • Contribute to hardware/software requirement plan.
    • Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.

    Requirement Gathering and Analysis:

    • Analyze functional/non functional requirements and seek clarifications for better understanding of requirements.
    • Define timeline estimates based on the requirements, complexity and inhouse capability.
    • Communicate estimates to supervisor for review.
    • Provide inputs on technical feasibility of requirements.
    • Identify gaps in requirements.
    • Share additional requirements identified with supervisor.

    Design:

    • Guide team in preparation of technical specification document and review the same.
    • Break down the base lines requirements into business and functional requirements.
    • Prepare high level and low level design and share with supervisor for approval.
    • Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project.
    • Share the design document with the functional team post supervisor review.

    Coding:

    • Guide team in coding as per design.
    • Follow coding standards and best practices to check code quality.
    • Share developed code with supervisor for review.
    • Rework on the code based on inputs if required.
    • Perform complex integration.
    • Guide the developers in identifying, preparing and conducting unit test cases and fixing defects based on results.
    • Consolidate the test results and share with supervisor.
    • Provide periodic status update to supervisor and highlight / recommend any changes in design based on challenges faced.
    • Anticipate unreported defects and raise the same to supervisor.
    • Conduct technical troubleshooting.
    • Conduct reviews for codes created by team.

    Testing:

    • Coordinate with QA team during the testing phase.
    • Address queries raised by QA within defined timelines.
    • Conduct functional / non functional testing if required.
    • Investigate critical defects and establish need for fixing.
    • Fix complex defects identified during functional / non functional testing.
    • Understand the defect impact / criticality and handle accordingly.
    • Raise issues to leads/QA.
    • Report defect status as per project standard process within agreed timelines.
    • Review defect fixes done by team guide them.
    • Fix defects identified during UAT within agreed timelines.
    • Share revised code with supervisor for review.
    • Assist team lead and project manager on estimates around defect fixes.

    Deployment & Closure:

    • Conduct allocated transition tasks as per agreed timelines.
    • Address queries / provide assistance in fixing issues during warranty period.
    • Provide prompt response during production support.
    • Fix defects as and when required.
    • Review defect fixes.
    • Maintain deployment tracker.
    • Perform sanity check post deployment to ensure smooth production.
    • Share activity status with supervisor and highlight concerns if any.

    Service Support & Maintenance:

    • Participate in scoping meetings and identify transition requirements for new projects.
    • Reconfirm requirements with relevant stakeholders.
    • Freeze SME calendar.
    • Provide transition activities.
    • Regularly track progress of transitions through weekly dashboards.
    • Attend user calls, and capture required information and incident details for logging.
    • Post information gathering, identify whether the incoming request is a service request or an incident.
    • Determine urgency and impact of the situation.
    • Assign appropriate priority to the incident.
    • Assign the incident to the right stakeholder for a workaround/fix.
    • Conduct analysis on various incidents that occur frequently Categorize recurring incidents as problems/known errors.
    • Provide support to resolve these errors.
    • Initiate change management process.

    Knowledge Management:

    • Create specific artifacts for tasks allocated by supervisor.
    • Share artifact with supervisor for review.
    • Upload article in the knowledge management repository.
    • Seek inputs from knowledge repository to resolve problems.
    • Apply best practices/ learning during development activities.

    People Management:

    • Provide support in creation of training courses and supporting artifacts on the training server such as demo, presentation.
    • Conduct training with the help of academy and mentoring with respect to domain.
    • Mentor new joiners in EAS function on an ongoing basis.
    • Provide support to various project managers in identification of training needs of their subordinates.
    • Provide inputs during goal setting and performance appraisal.

    Must Have Skills

    • Salesforce DevOPS
    • SFDC Lightning
    • SFDC Configuration

    Good To Have Skills

    • SFDC Devlpmnt & Customization
    • SFDC Data
    • SFDC Integration
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