Customer Support – Voice - Bengaluru, Karnataka, India
3 hours ago
Job description
Job Description for Customer Support Executive (Voice & Non-Voice)
Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Bangalore, Chennai & Mohali
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational shifts
Compensation: ₹20,000–₹28,000 CTC
Job Description
We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.
Job Responsibilities
Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
Provide timely and accurate support, address customer concerns, and ensure satisfaction.
Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
Record and update customer interactions in the CRM system accurately.
Adhere to company policies, attendance, and quality standards while working in rotational shifts.
Eligibility Criteria
Education: Graduate in any discipline.
Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
Languages: Proficiency in English and Hindi or a South Indian language.
Availability: Immediate joiners preferred.
Work Schedule: 6 days a week, 1 day rotational off.
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