Remote Live Chat Agent Entry Level - Sany, India - Future Homes

Description

Overview:

The RemoteLive Chat Agent (Entry Level) plays a critical role in providingexceptional customer service in a virtual environment. They areresponsible for engaging with customers through live chat toaddress inquiries resolve issues and ensure a positive customerexperience. This role is vital in maintaining customer satisfactionand contributing to the companys overallsuccess.

KeyResponsibilities:

• Engage in live chatconversations with customers to assist with inquiries and providesupport
• Resolve customer issues efficiently andeffectively
• Ensure timely response to customerinquiries and maintain highqualitycommunication
• Utilize resources and knowledgebase to provide accurate information tocustomers
• Collaborate with team members toaddress complex customer concerns
• Adhere tocompany policies and procedures while interacting withcustomers
• Document customer interactions andrelevant information accurately
• Identifyopportunities to enhance customer experience and provide feedbackto the relevant teams
• Stay updated on productknowledge and industry developments to better assistcustomers
• Adhere to performance metrics andqualitystandards

RequiredQualifications:

• High school diplomaor equivalent
• Excellent written and verbalcommunication skills
• Ability to multitask andmanage multiple chat conversationssimultaneously
• Strong problemsolving skills andability to think critically
• Customer serviceexperience or training is a plus
• Proficiency inusing live chat software and customer relationship managementtools
• Ability to adapt to changing technologyand processes
• Detailoriented with goodorganizational skills
• Ability to workeffectively in a remote virtualenvironment
• Willingness to work flexible hoursincluding evenings and weekends
• Positiveattitude and passion for delivering exceptional customerservice

Benefits

• 401kPlan
• Paid Holidays
• PaidTime Off
• MedicalInsurance
• Dental & amp; VisionInsurance
• Company Paid LifeInsurance

communication,customerservice,customer experience