- Coordinate with the Loyalty Program team for enrolment & adoption of digital solutions.
- Facilitate painter registration and activation (along with external agencies).
- Drive digital adoption by enrolling painters, downloading & promoting usage of the Painter App.
- Collect and share feedback on implementation gaps and app features.
- Provide support for financial inclusion through government schemes to assist painters in enrolment.
- Build and manage relationships with 100–150 contractors/painters in the area.
- Plan and execute community engagement programs including events and activations.
- Coordinate with applicators and contractors for training sessions at painter academies.
- Conduct product training for painters and teams, and update the training database.
- Develop and maintain the Training Tracker/Calendar, incorporating training status.
- Map contractors/painters and coordinate with dealers for billing and usage of ABG products.
- Conduct technical inspections at customer sites and handle dealer complaints.
- Perform inspections covering surface preparation, painting progress, and post-painting status for both fresh and repainting sites.
- Ensure 100% of customers are contacted within 4 hours of complaint receipt.
- Achieve 97% of complaint visits within 2 days and 90% resolution of product complaints within 5 days.
- Obtain supervisor approval for compensation on product failures or reworks and maintain the database.
- Share product feedback with the R&D team.
- Conduct site sampling and implementation of new products for business development.
- Perform concept testing and coordinate with the Marketing team for product sampling and NPD (New Product Development).
- Plan and execute shop meets and product meets with supervisors, including product presentations.
- Support sales by helping convert customer sites for contractors and promoting upselling/cross-selling.
- Submit audit reports of product trials to respective teams.
- Prepare and maintain monthly and weekly reports on potential contractors/painters and contractor meets.
- Share audit reports with the R&D team for feedback and market trend analysis.
- Update Painter App usage reports and loyalty program databases.
- Maintain the Customer Complaint Tracker.
- Manage the training tracker to ensure effective utilization of the Painter Academy.
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Muthukur, Andhra Pradesh2 weeks ago
Territory Manager - Nellore - confidential
Description
Goal & Key Result Areas (KRAs)
Loyalty Program Enrolment & Painter App Usage
Community Engagement
Product Training
Complaint Handling & Technical Support
Focus Product Establishment
Reports & Trackers
Desired Skills and Experience
Sales, Customer Relationship Management, Complaint Handling, Product Demonstration, Community Engagement, Field Sales, Technical Training, Reporting & Tracking
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Territory Manager
Only for registered members Nellore, Prakasam, Tirupati
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Territory Business Manager
Only for registered members Nellore
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Territory Business Manager
Only for registered members Nellore
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Account Manager Sales _ Nellore 5-10 Years
Only for registered members Nellore
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Associate Field Manager
Full time Only for registered members Nellore
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Area Sales Executive
Full time confidential- Nellore
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Area Sales Manager
Only for registered members Nellore, Tirupati
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Sales Executive
Only for registered members Nellore, Vijayawada
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executive n
Full time Only for registered members Nellore
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executive n
Only for registered members Nellore
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Sales And Marketing Specialist
Only for registered members Nellore, Tirupati
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Branch Manager
Only for registered members Nellore, Andhra Pradesh
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Loan Officer
Only for registered members Nellore, Andhra Pradesh
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Sales Officer
Only for registered members Nellore, Andhra Pradesh
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Aqua technician/marketer
Only for registered members Nellore, Andhra Pradesh
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Senior Territory Sales Executive
Only for registered members Muthukur, Andhra Pradesh