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- Strong communication and interpersonal skills
- Ability to effectively manage customer inquiries and complaints
- Good problem-solving skills
- Strong attention to detail
- Proficient in written and spoken English
- Tech-savvy and comfortable with computer systems
- Previous experience in customer service is a plus
- Familiarity with chat support and etiquette
- Efficient data entry skills
- Handle customer inquiries and provide appropriate solutions
- Maintain a high level of professionalism and empathy when assisting customers
- Respond to customer queries promptly and effectively
- Identify and escalate priority issues to the relevant departments
- Keep accurate records of customer interactions and transactions
- Provide product and service information to customers
- Stay up-to-date with company policies and procedures
- Collaborate with team members to ensure customer satisfaction
- Follow communication procedures, guidelines, and policies
- Contribute to the overall improvement of customer support
- Provide excellent chat support for customers
- Assist with data entry tasks
Customer Service - New Delhi, India - HireBloc Ventures Pvt Ltd
Description
Company Overview
HireBloc Ventures Pvt Ltd is a leading Recruitment Agency in the Staffing & Recruiting industry. With a team of 11-50 employees, we are dedicated to connecting top talent with great companies. Visit our website at to learn more about us and our services.
Job Overview
We are hiring a Customer Service Representative to provide exceptional service to our clients. This is a full-time remote position, with the job location being Delhi, Delhi, India. The ideal candidate will have less than 1 year of experience, as we are open to hiring freshers. The salary range for this position will be based on industry standards.
Qualifications and Skills
Roles and Responsibilities