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Hostess - Mumbai, India - NOVOTEL

NOVOTEL Mumbai, India

2 weeks ago

Full time

Job Description

Main Duties:

Administration

To maintain and update the restaurant guest history records.
To maintain a legible and up-to-date reservation book.
To type and co-ordinate the printing of all restaurant menus in liaison with the outlet Manager.

Operational

To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
To be familiar with all food and beverage items on the outlet menu.
To be flexible wherever possible in meeting special requests from guests for specific table assignments or other requests.
To maintain the entrance area and hostess station in a clean and orderly manner at all times..
To greet and seat guests in a professional and organized manner and offer the menu cards after seating.
To work in a supportive and flexible manner with other employees and other departments.
To treat all operating equipments and supplies carefully to minimize damage and reduce wastage.
To take reservations and manage table assignments for the outlet.
To follow all telephone usage guidelines while conversing with guests on the phone.
To wish guests farewell as they leave the restaurant.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Personnel

To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
To report for duty punctually wearing the correct uniform and name tag at all times.
To maintain a good rapport and working relationship with staff in the outlet and all other departments.
To attend and contribute to all staff meetings Departmental and Hotel training as scheduled and other related activities.
To project at all times a positive and motivated attitude and exercise self control.
To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

Other Duties

To report for duty punctually wearing the correct uniform and name tag.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To have an understanding of and adhere to the hotel's rules and regulations and in particular the policies and procedures relating to fire, hygiene, health and safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible in the job function and perform any other reasonable duties and responsibilities which may be assigned, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
To attend training sessions and meetings as and when required.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

Qualifications

Relevant experience as a F&B Hostess or similar is an asset
Diploma/ BS degree in hospitality management, business administration, or related field
Excellent communication skills & guest engagement skills
Excellent problem resolution skills along with outstanding communication and active listening skills
Ability to work flexible hours
Proficiency in English