- Hiring – Team leader for Banking voice process
- NoidaCommunication Skillfor Rotation Shift and rotation Offs with 5 days workingbe open for night shiftscab facility
Customer Service Team Lead - Noida, India - iEnergizer
Description
Job descriptionRole and Key Responsibilities:
for the day-to-day supervision of a group of associates includingwork and attendance monitoring in accordance with organization policy and applicable legal
impart effective coaching to direct reports, ensuring consistent high-performance
performance related issues, develop an action plan for improvement and implementactions.service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.subject matter expertise in handling escalated customer calls as maintain all Client Service Level Agreements; implement improvement plansa positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Key skills & knowledge:
with - 4 years of relevant experience in banking process is a TL in banking voice process on papers with fraud/ dispute processHands on Experience in Shrinkage , Attrition, AHT, KRA Metrics , KPImotivated individual with skills to develop and coach team members to under pressure and follow through on items to and written communication skillsto lead team members, multi-tasking, prioritization, and meeting timelines of mentor, coach and provide direction to team work in a flexible schedule.