IT Associate - Pune, India
14 hours ago
Job description
Description
IT Associate
AArete is one-of-a-kind when it comes to consulting firm culture.
We're a global, innovative management and technology consulting firm with offices in the U.S., India, and Europe. Our name comes from the Greek word for excellence: "Areté." And excellence is exactly what we strive for.
We're celebrating our fourth year as one of Forbes' World's Best Management Consulting Firms – and our success starts with our people. From robust career development planning to competitive life and wellness benefits, AArete's "Culture of Care" takes a holistic approach to the employee experience.
AAretians (our team members) are leaders at every level. You are encouraged to unlock your full potential by directly contributing to our mission and prioritizing personal development and fulfillment.
The Role
We are seeking an experienced IT Associate with 5+ years of hands-on experience in managing and supporting corporate IT systems, including endpoint support, network/hardware troubleshooting, and compliance. The role involves maintaining IT infrastructure, handling onboarding/offboarding, coordinating vendors, and ensuring high levels of user satisfaction.
Work You'll Do
- Provide day-to-day IT support for end-user requests and routine IT maintenance
- Set up and install new laptops, networks, and software applications
- Troubleshoot and resolve issues related to networks, hardware, and software
- Ensure all endpoints comply with organizational IT security policies and perform regular system audits
- Conduct employee onboarding and offboarding in accordance with established processes
- Maintain an accurate inventory of hardware and software assets
- Perform system maintenance activities, including upgrades and patch management
- Monitor and maintain workstations, networks, and internet connectivity
- Manage office IT infrastructure, including video conferencing systems, biometric devices, CCTV, and secure networks
- Prepare and maintain process documentation and keep detailed records of issues and resolutions for future reference
- Handle vendor management for procurement, installations, and ISP services.
- Take ownership of tasks and activities, working independently with minimal supervision
- Ability to work under pressure and deliver services with a strong focus on customer satisfaction
- Collaborate with global teams and manage the Jira IT service desk
- Other duties as assigned
Requirements
- Bachelor's degree in IT, Computer Science, or a related field
- Minimum 5 to 6 years of experience in IT infrastructure management and support
- Strong knowledge of networking, hardware, and endpoint security
- Familiarity with IT security and compliance frameworks (e.g., HITRUST, ISO 27001)
- Able to prioritize and effectively manage multiple tasks
- Excellent problem-solving, documentation, and communication skills
- Strong interpersonal and communication skills, both written and verbal; able to work collaboratively with a team
Benefits
- Flexible Paid Time Off of up to 23 days annually, in addition to 10 paid public holidays
- Hybrid work model with flexible in-office attendance
- Comprehensive health benefits including medical insurance (Mediclaim), personal accident insurance, and term life insurance
- Generous paid parental leave program
- Attractive employee referral bonus scheme
- Transportation allowance and night shift allowance
- Employee advance salary loan facility
- Structured professional certification reimbursement policy to support ongoing learning and development
We put humans at the center of our work
But what sets us apart is our people. We are guided by our deeply embedded guiding principles: Excellence, Passion, Loyalty to Clients, Stewardship, Family, Community, Sustainability, and Inclusion.
And we've been recognized as a top firm to work for by companies like Forbes, Top Workplaces Chicago Tribune, and Consulting Magazine.
We've earned a Great Place to Work Certification and been named a World's Best Management Consulting Firm by Forbes, Vault's Top 50 Firms to Work For, Crain's Chicago Business Fast 50, Inc 5000's Fastest Growing Firms, and Consulting Magazine's Fastest Growing Firms.
Learn more about our award-winning culture
We are an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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