Sales and Billing Executive - Kochi, India - HashRoot Ltd

Description

Sales and Billing Executive


Overview:

We are actively seeking a Sales and Billing Executive to join our team, playing a vital role in the intersection of technology, customer service, and business operations.

The ideal candidate will possess a technical background, strong communication skills, and a proactive mindset in handling client interactions, with a focus on servicing both UK and US clients.

Responsibilities:

Technical Proficiency:

Demonstrate a foundational understanding of hardware components and basic network concepts to effectively communicate with clients on technical matters.

Education and Experience:
Hold a technical degree in a related field, providing a solid background in technology applications.


Billing and Invoicing:
Skillfully generate accurate and timely invoices for products and services, ensuring adherence to billing policies and procedures.


Client Communication:

Professionally handle the sending of notices and termination notices, maintaining clarity and compliance with company policies, with a nuanced approach for UK and US clients.

Chat Handling:

Provide support via chat, offering assistance with server details and addressing basic technical inquiries from clients in the UK and US.

Proactive Issue Resolution:

Exhibit a proactive approach in addressing client issues, demonstrating the ability to navigate and resolve challenges with a positive and solution-oriented mindset.

Qualifications:
A technical degree in a relevant field.
Basic understanding of hardware and network concepts.
Previous experience in invoice generation and notice handling is advantageous.
Exceptional written and verbal communication skills.
Proven ability to proactively manage and resolve client concerns.
Strong communication Skill