Delivery Manager - Pune, India - Birlasoft

Description

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes.

We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.

As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy.

Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities.

Join us in shaping a future where technology seamlessly aligns with purpose.

About the Job:

The offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.

This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.

Title:

Service Delivery ManagerLocation

:

PuneEducational Background

:

Masters/Professional DegreeKey Responsibilities

:
1) P&L ManagementCreate, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOEnsures the vertical achieves its MTD/YTD, Q on Q targets:

Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costsConducts monthly reviews on revenue margin, pipeline, utilizationIdentify key parameters of improvement for vertical growth and marginsLead and implement all cost related initiatives for VBUs and direct projects2) Sales & Client ManagementCreate strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)Identify opportunities for cross sell in the existing accountsCo-own, support and propose new domain offerings/cross-sell to existing clientsBuild Industry partnerships and come up with new offerings, solutions for the verticalSupport Sales and Delivery teams in proposal/solution developmentSupporting onsite presales and customer presentationsSharing customer insights with practice/sales teams, to ensure offering development in line with customer requirementsExposure of long-term planning and execution3) Service Delivery and Project ManagementProject, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud OperationDecide delivery account structure for all accounts under the verticalResponsible for the overall delivery of the verticalEnsure smooth operations delivery and in alignment with agreed targetsGovern and liaise with VBU delivery leaders to ensure high-quality and on-time project deliveryDrive change management with agility basis business needs4) Performance ManagementCascade vertical level goals to practice and account delivery teamsManage performance, rewards, careers and appraisals for teamsMonitor overall vertical employee performance5) Resource Management & UtilizationOwn operating plans and identify overall resourcing and project staffing requirements along with RMGPeriodically review overall people operating plan and utilizationSkills Required:

Min. 20 years of relevant experience required.
Additional Requirements

:

Excellent People Management skills with strong ability to lead & mentor the teamKnowledge of Global IT systems and infrastructureClient facing experienceIn-depth knowledge of domain Industry and business environmentAnalytical and problem-solving capabilities