Technical Writer - Thane, India - CyberTech Systems and Software, Inc

Description

Job description:

Experience: 9 to 10 Years

• Write incident response documentation and test the usability of the documents.
• Meet with various technical stakeholders to collect the knowledge needed to create required internal technical documentation.
• Develop, apply, maintain, and continuously improve technical documentation best practices and standards.
• Collaborate with subject matter experts to collate and revise content, create templates, format documents, resolve issues and verify the technical and functional accuracy of the documentation deliverables.
• Produce quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help, and developer guides.
• Active participation in Kick-Off meets to understand requirements and create documents.

Responsibilities:

• Building IT architecture diagrams
• Building IT workflows
• Knowledge on IT architecture
• Hands on experience on technical Runbook, Playbook & SOP creation
• and experience of Visio studio
• Excel knowledge – Formula, VLOOKUP, Pivot
• Hands-on experience using PowerPoint.
• Good communication skills with a clear and neutral accent.
• No Reservations towards Night shift.

Qualifications

• KB Articles creation in HTML format.
• Tools knowledge of MS Visio, Excel, and word format.
• Good understanding of SDLC & DDLC
• Experience with documentation libraries (e.g. SharePoint, Box)
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.