Infrastructure Support Engineer - Thoothukudi - RapidBrains

    RapidBrains
    RapidBrains Thoothukudi

    4 days ago

    Default job background
    Description

    Job Summary:

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    We are seeking a skilled and proactive L2+ Infrastructure Support Engineer to provide advanced support across a broad range of technologies in a hosted service provider environment. The ideal candidate will have hands-on experience supporting Citrix and RDS infrastructures, VMware, Azure cloud environments, and core Windows Server technologies.

    You will play a critical role in managing tickets through Halo PSA, remote systems using NinjaRMM, and ensuring system availability, performance, and security for hosting clients.

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    • Provide L2+ level support for Windows Servers (2012/2016/2019/2022), RDS, and Citrix environments.
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    • Administer Microsoft Azure and Office 365, including Exchange Online and hybrid deployments.
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    • Manage and troubleshoot Citrix Virtual Apps & Desktops, Citrix Director, and StoreFront.
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    • Perform VM management and troubleshooting using VMware vSphere and ESXi.
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    • Handle backup operations and restore processes using Veeam Backup & Replication.
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    • Administer Active Directory, Group Policy Objects (GPO), DHCP, DNS, file servers, and NTFS permissions.
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    • Support HaloPSA ticketing system and remote monitoring via Ninja RMM.
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    • Troubleshoot SQL Server availability, performance, and connectivity issues.
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    • Manage Endpoint Protection tools like SentinelOne and Bitdefender.
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    • Maintain and support Hosting Controller panel, anti-spam tools (e.g., SpamExperts), and DUO MFA administration.
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    • Assist with patching, In-Place Upgrades, and regular maintenance of server environments.
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    • Provide support for network printers, shared printers, and print servers.
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    • Ensure snapshots, backup jobs, and restore points are functional and recoverable.
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    • Respond to escalated technical issues from L1 engineers and work collaboratively with other teams.
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    • Maintain thorough documentation of systems, incidents, and standard operating procedures.
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    Required Technical Skills:

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    • Citrix (XenApp/XenDesktop), Citrix Cloud, Director, Storefront
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    • RDS (Remote Desktop Services) - session management, licensing, gateway
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    • Microsoft Windows Server 2012/2016/2019/2022
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    • Microsoft Azure administration and infrastructure setup
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    • Office 365 / Microsoft 365 – administration, migration, hybrid
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    • Exchange Server (On-prem and Online)
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    • VMware ESXi, vSphere, VM snapshots, vMotion
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    • Veeam Backup and Replication
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    • Active Directory, DNS, DHCP, GPOs
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    • Halo PSA (or similar ticketing system)
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    • Ninja RMM or any other remote monitoring & management tool
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    • SQL Server basic administration and troubleshooting
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    • Hosting Controller panel support
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    • SpamExperts or similar spam filter systems
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    • DUO Admin Panel, MFA configuration
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    • Bitdefender & SentinelOne Endpoint Management
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    • Print Server and Network Printer Configuration
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    • In-place Upgrades of Windows OS and Server Roles
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    ">

    Preferred Qualifications:

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    • 3–5 years of hands-on experience in L2+ support in a hosting or MSP environment
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    Relevant Certifications:

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    • Microsoft Certified: Azure Administrator Associate (AZ-104)
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    • Citrix Certified Associate (CCA-V)
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    • VMware VCP
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    • MCSA/MCSE
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    ">

    Soft Skills & Attributes:

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    • Excellent troubleshooting and analytical skills
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    • Ability to handle high-pressure environments and prioritize issues effectively
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    • Team player with collaborative attitude
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    • Strong customer orientation and problem-solving mindset
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    • Willingness to work flexible hours or shifts as per client SLAs
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