Commis I - New Delhi, India - Radisson Blu Marina Hotel Connaught Place

Description

AREAS OF RESPONSIBILITY

Prepares and
properly garnishes all pantry items, including salads, sandwiches, desserts,
specialty plates, and other pantry food orders in accordance with menu
specification:

§ Bakes all
cookies and muffins and all other special requests.

§ Prepares
appetisers, salads, vegetables, desserts for all requested banquets and room
service functions.

§ Works out on
floor for special events; carving meats for customers, working pasta stations
and omelette stations.

§ Prepares all
orders in a timely manner.

§ Assists
breakfast and lead cooks in preparation of lines and set up for forecasted covers.

Checks all
cooler and storage areas for cleanliness, quantity, and quality of food
products:

§ Maintains
cleanliness and stocking of coolers and storage areas.

§ Requisitions
food with necessary approvals according to policy.

§ Takes proper
care of ranges, ovens, boilers, fryers, griddles, utensils and other equipment.

Meets and
exceeds customer and team member expectations by providing 'Yes I Can' service
and teamwork:

§ Provides
value added service to customers by doing whatever is reasonable and possible to
meet or exceed customer expectations.

§ Provides
employees with the skills training to provide value added service to customers.

§ Utilises
one-on-one training skills.

§ Communicates
effectively with customers, co-workers and supervisors.

§ Demonstrates
teamwork by co-operating and assisting co-workers as needed.

§ Monitors
service and teamwork on a regular basis and counsels employees on providing
'Yes I Can' service and teamwork.

§ Handles
difficult situations effectively.

§ Meets 'Yes I
Can' service standards.

§ Performs
other duties as required to provide 'Yes I Can' service and teamwork.

Creates 100%
guest satisfaction by providing the Yes I Can experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest
expectations

§ Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service

§ Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems

§ Provides Yes
I Can genuine hospitality and teamwork on an ongoing basis

§ Assumes the
responsibility to notice when the guest is not satisfied and uses their best
judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs
other duties required to provide the service brand behavior and genuine
hospitality

Adheres to
hotel policies and procedures:

§ Attends work
on time as scheduled.

§ Follows
hotel grooming and hygiene standards.

§ Minimises
safety hazards by following all safety rules and procedures.

§ Keeps
immediate manager promptly and fully informed of all problems or unusual
matters of significance.

§ Performs all
duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives
of this position.

§ Maintains a
favourable working relationship with all other company employees to foster and
promote co-operative and harmonious working climate.