Incident Response - Navi Mumbai - confidential

    confidential
    confidential Navi Mumbai

    6 days ago

    Full time Healthcare
    Description

    Role & responsibilities:

    • The Lead Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise.
    • This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.
    • The position requires strong leadership, technical acumen, and the ability to coordinate across multiple teams under pressure.
    • Act as the primary liaison during major incidents, ensuring timely updates to senior leadership.
    • Ensure adherence to incident management policies, ITIL standards, and regulatory requirements.
    • Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans.
    • Lead post-incident reviews and drive systemic improvements across the organization.
    • Lead the triage, containment, and resolution of high-impact technology incidents.
    • Activate war rooms and coordinate rapid response efforts across teams.
    • Oversee real-time monitoring tools and ensure effective alerting mechanisms.
    • Recommend and implement automation for incident detection and resolution.
    • Conduct detailed post-incident investigations and root cause analysis.
    • Document incident timelines, impact assessments, and corrective actions.

    Preferred candidate profile :

    • Experience in managing incidents in hybrid cloud environments.
    • Familiarity with cybersecurity incident response frameworks.
    • Ability to work under pressure and lead cross-functional teams during crises.
    • Certifications such as ITIL, PMP, or SRE are a plus.

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