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- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Assigning rooms to guests
- Ensuring guest satisfaction and enhancing reviews
- Greeting clients and setting a positive office atmosphere. answering the phone, taking messages and redirecting calls to respective offices.
- organizing and maintaining files and records and updating them when necessary.
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Take up other duties as assigned
Front Office Associate - Bengaluru, India - Hotel Paramos Inn
