IT Specialist, IT Service Desk APAC IN - Oragadam, India - Danfoss

Description

Job Description

Deliver world-class IT service and support to the employees of Danfoss independent of region, country, or site. Ensure end-user satisfaction and business operation by delivering a full, end-to-end resolution of incidents and requests. Provide technical support for Danfoss office and manufacturing environments via phone, email, and chat.

Job Responsibilities

Success Criteria:

• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs

• Resolve Incidents, Service Requests, and other tasks within their deadlines.

• Good relationship with business partners and co-workers.

• Show strong performance and development in all planned objectives

Key Tasks & Responsibilities:

• Receive, register, and work on user requisitions by Phone, Email, and other channels acting as first and second lines of support.

• Responsibility for the administration of users, systems, and user rights in accordance with Danfoss Standards.

• Work and follow-up on Incidents, Service Requests, Problems, and other tasks that may be assigned

• Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware)

• Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions

• Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security.

Background & Skills

• Exceptional Service and Customer mindset

• Problem solver / good troubleshooting skills

• Good communication skills

• Should be Flexible to work in weekends and in shifts.

• Ability to work in a global and ever-changing environment

• Able to work independently but also a good team player

• Self-driven and able to take ownership of tasks and see them through to completion

• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts

• Knowledge and experience in ITIL

• Technical experience supporting users globally in first and second-line support.

• Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office, and Outlook in a Microsoft Exchange environment, Skype for Business, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to the environment by embarking on a plan to become CO2 neutral latest by 2030.