- Minimum of 3 years working with Service Now.
- Developer experience in Service Now tool (JavaScript knowledge required).3. Excellent written and verbal skills. Must be able to communicate well with all areas of the business.4. A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog5. Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).6. Experience working with CMDB (configuration management database)7. Knows how to translate business problems into software & technical requirements8. Core Service Now ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)9. Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)10. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, http, etc.)11. Exposure in component integration (SSO,LDAP etc.)12. Experience in Application UI, Work flow Configuration13. Working knowledge of Perl/Python/JavaScript is desiredFunctional/Domain Knowledge (If required)
- Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)
- Exposure to Cloud technologies desired16. Excellent English Communication/Presentation skills (Oral & Written).Other skills (Preferable technical skills /Soft skills)
Service Now Developer - Pune, India - Radical Technologies
Description
Interested candidates kindly apply before 17th August.CV must be in pdf format, saved with your first name.
Job Summary
As the
Service Now Developer
, you will create and customize core applications, such as incident, problem, change, service requests, knowledge Management, PPM and other modules on the Service Now platform. You would develop custom applications within the Service Now platform from the ground up, using Create Now. You would also administer a Service Now instance, including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions
Major Responsibilities
The Service Now developer will be responsible for core system configuration and application support.
This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support.
This includes supporting Service offerings and transformation teams.The candidate must have a detail understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now.
This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules.
The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support.
As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.
Configure/Code Service Now applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configurationCollaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requestsHands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL'sEnsure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operationsExperience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desiredEnsure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducibleEnsure application configuration consistency across development, stage, testing, sandbox, and production environmentsParticipate in ongoing production support and end user support.
Experience in cloning, patch upgrade and release upgrade activitiesExperience in all ITSM modules – Incident, Change, Problem, RequestExperience in handling issues encountered on production.
For ex – log debugging, notification issues, user administration, integration issues etc.Knowledge about update set deployment for Production ReleasesEducational & Professional Qualifications:
Bachelor/B-Tech/B-E
Experience: 3-5 years of experience
Technical Skills (Mandatory)
Linux AdministrationWe are no longer accepting applications for this ad.