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    • ServiceNow Developer - Bengaluru, India - Finastra

    Finastra
    Finastra Bengaluru, India

    1 month ago

    Default job background
    Description

    Job Description

    The ServiceNow Developer is a senior technical resource that possesses administration capability and the ability to design, build, and configure platform applications and services.

    Responsibilities

    • Principal developer for ITSM applications (incident, problem and change management).
    • Designs and develops solutions on the ServiceNow platform using best practices.
    • Partners with ServiceNow Business Analysts to understand functional and technical requirements and possible solutions.
    • Takes ownership of complex business requirements and works them to completion.
    • Takes ownership of incident queue and work on remediation to completion.
    • Works closely with the ServiceNow functional team and external development partners to build requested items.
    • Experience configuring and improving core and custom applications.
    • Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACLs and business rules.
    • Works with ServiceNow APIs, web services/plugins of enterprise software systems.
    • Work on integrating other applications with ServiceNow capabilities.
    • Works on SLA configuration and remediation.
    • Uses skills with Javascript, HTML and CSS to configure and maintain portal.
    • Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters.
    • Supports upgrades and new release defects.
    • Develops complex reports and dashboards.
    • Load, manipulate and maintain data between ServiceNow and other systems.
    • Develops and maintain clear and concise technical and process documentation.
    • Participates in the creating updates sets, promoting and testing through multiple instances prior to production.

    Requirements

    • Strong written and verbal communication skills.
    • Self-motivated and able to work independently and take initiative in identifying and addressing challenges.
    • Experienced in effectively coordinating multiple initiatives and working with conflicting priorities in a fast-paced environment.
    • Ability to execute multiple tasks simultaneously, efficiently and within a pre-determined time frame.
    • Flexible to work in a constantly changing, high-pressure environment.
    • Ability to build effective relationships with a range of team members, stakeholders, partners, and business users.
    • Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness.
    • Experience with CMDB, Discovery, Asset Management, Event Management, Security Operations/Vulnerability Response, etc.
    • 3-5 years of ServiceNow development experience (required)
    • ServiceNow System Administrator certification (required)
    • ServiceNow Implementation Specialist certification (preferred)
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