IT Support Specialist - Pune, India - Dataction Analytics Private Limited
Description
Immediate Joiners Preferred / Work from Office
Job Description
About Dataction :
Dataction is a new age services firm that offers best in class information technology, analytics, and consulting services to renowned international companies. Dataction was established in 2010 and has grown rapidly over the last decade. Dataction has built a reputation for providing differentiated and reliable services to a wide range of customers across multiple sectors.
At Dataction we connect every dot and reimagine every business process. Our lean, agile, and analytical approach towards problem solving and execution, helps our client achieve sustainable growth and secure a profitable business, while safeguarding a viable future. Our people are committed, courageous, and unafraid of pushing boundaries. They help our clients make decisions that deliver immediate and measurable benefits, justifying investments. Our engagement models provide the perfect blend of quality, control, and cost for our customers.
To know more about Dataction, please visit
Job Purpose:
We are seeking a skilled IT Support Specialist to join our team. The primary responsibility of this role is to provide efficient and effective on call support for various IT-related tasks, including but not limited to password management, user account management, software installations, and mailbox management. The ideal candidate should possess excellent problem-solving skills, attention to detail, and strong customer service orientation.
Responsibilities:
1. Password Management:
• Handle password resets, self-service password registration (SSPR), and address account lockouts promptly and accurately.
2. User Account Management:
• Create new user accounts as per company protocols.
• Execute user account changes, focusing on role modifications.
3. Software Installations:
• Facilitate the installation of IQ software for users as required.
4. Mailbox Management:
• Create new client shared mailboxes according to established procedures.
• Administer access and implement changes to shared mailboxes as needed.
5. Okta Registration and Support:
• Guide users through Okta registration processes.
• Assist with Okta password resets and provide necessary support.
• Serve as a point of contact for Navan-related queries.
6. Out of Office Messages:
• Process requests for setting up out-of-office messages in email accounts.
7. Multi-Factor Authentication (MFA) Support:
• Provide assistance with MFA setup, including changing mobile numbers associated with MFA.
8. Ticket Resolution:
• Prioritize and address lower hanging fruit and quick resolution tickets and requests effectively.
9. Office 365 Management:
• Manage user accounts and permissions within the Office 365 environment.
• Troubleshoot Office 365-related issues as they arise.
10. Active Directory Management:
• Perform administrative tasks within the Active Directory environment, including user provisioning, group management, and permissions adjustments.
Qualifications, Skills and Experience:
· Proven 2-5 years' experience in IT support roles.
· Proficiency in troubleshooting and problem-solving.
· Strong understanding of password management, user account administration, and software installations.
· Familiarity with Okta, Office 365, and Active Directory.
· Excellent communication and interpersonal skills.
· Ability to prioritize tasks and manage time efficiently.
· A proactive approach to identifying and addressing user needs.
· Certification in relevant IT fields (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
Why should you join Dataction :
Fairness, meritocracy, empowerment, and opportunity are pillars of our work culture. In addition to a competitive salary, you can look forward to:
· Great work-life balance through hybrid work arrangement.
· Company funded skill enhancement and training.
· Exciting reward and recognition programme.
· Opportunity to bond with colleagues through exciting employee engagement initiatives.
· Great on the job learning opportunity through involvement in new product/ ideation teams.
· 60 minutes with the CEO each quarter to pick his brains on any topic of your choice.
Interview Prep Guidelines:
We at Dataction believe that interview process is not a quiz contest, rather it is a mutual opportunity for both parties to assess the suitability of forming a long-term bond. As such, we feel that revealing the assessment process and evaluation/ scoring themes in advance would give you the best chance to prepare and be successful in the interview process. For this role, please see some pointers below.
· We will assess you 3 themes – Skills, Smartness and Cultural fitment.
· Skills – our probe will cover the following aspects:
o Clear understanding of Okta, Office 365, and Active Directory.
o A proactive approach to identifying and addressing user needs.
o Office 365 Management
o Active Directory Management
· Smartness – our probe will cover the following aspects:
o Confidence exhibited throughout the interview process.
o Clarity of thoughts and deftness in articulation of thoughts.
o Ability to handle pressure.
· Cultural fitment – our probe will cover the following aspects:
o Attitude, especially to understand your motivations and behaviours in the fast-paced start-up ecosystem.
o Your approach to working with colleagues and customers.
o Your approach to dealing with adversity.
o Your career aspirations and your plans to achieve these aspirations.