Telesales Executive - Ahmedabad, India - ISparrow HR Solutions (Unit Of ISparrow Services Pvt Ltd)

Description

. Daily calling to 60-70 customer to promote sales of different banking products like; CASA, Loans, Mutual Funds, Insurance, etc. (HANDLING HIGH NETWORTH CLIENTS/ CUSTOMERS WHICH REQUIRED GOOD COMMUNICATION SKILLS)

. Provide solution to customer queries

. Cross Selling

. Ensure customer retention

. Handling of outbound calls of customers regarding card control

. Clarifications & queries on transactions declined due to card control not enabled

. Renewal and upgrade customers for welcome call/feature enforcement

. Attempting to delight the customer by striking a relationship and fulfilling needs

. Answering customer calls within the specified call answer time

. Responding to customers with the resolution within the defined TATs

. Call back to customers in case of any unresolved queries etc.