- Technical Support: Provide timely and effective technical assistance. Troubleshoot and resolve technical issues related to products. Install and implement new programs, upgrade OS and hardware, perform data backup, and conduct recovery processes.
- Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions promptly.
- Customer Communication: Keep customers proactively informed while maintaining a professional and courteous demeanor.
- Product Knowledge: Develop a deep understanding of product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.
- Escalation Management: Escalate complex technical issues to appropriate teams within the organization and follow up with customers to ensure resolution.
- Feedback Collection: Gather feedback from customers regarding their service experience to improve support quality.
- Collaboration: Work with cross-functional teams, including logistics, to ensure defective or unused parts are returned immediately after support calls.
- Environmental Checks: Verify environmental parameters, such as proper earthing, for the correct functioning of products.
- Diploma or Degree in IT, Electronics, or related field
- Knowledge of desktop operating systems, especially Windows
- Understanding of product problem symptoms and root causes
- Proficiency in hardware installation, troubleshooting, and maintenance
- Familiarity with networking concepts, protocols, and troubleshooting
- Experience with software installation, configuration, and support
- Knowledge of antivirus software, firewalls, and IT security best practices
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Provide timely and effective technical support for products and systems. · Troubleshoot and resolve technical issues related to hardware, software, and operating systems. · Install and implement new programs, perform OS and hardware upgrades. · Execute data backup activities and ...
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Vazhuthacaud, Thiruvananthapuram, Kerala6 days ago
Ctomer Support Engineer - Thiruvananthapuram / Trivandrum - Sysnet
Description
Key Responsibilities:
Qualifications:
Knowledge & Technical Skills:
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Support Engineer
Full time Only for registered members IN KL Trivandrum
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IT Support Engineer
Only for registered members Thiruvananthapuram
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Support Engineer
Only for registered members Thiruvananthapuram
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Support Engineer
Only for registered members Trivandrum, Kerala
-
Support Engineer
Only for registered members IN KL Trivandrum
-
Support Engineer
Only for registered members IND-Trivandrum-Equifax Analytics-PTEC, India
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Application Support Engineer
Only for registered members Thiruvananthapuram
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Technical Support Engineer
Only for registered members Trivandrum, Kerala
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Technical Support Engineer
Only for registered members Trivandrum/Thiruvananthapuram
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Desktop Support Engineer
Only for registered members Trivandrum, Kerala
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Technical Support Engineer
Only for registered members Thiruvananthapuram
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Implementation & Support Engineer
Only for registered members Thiruvananthapuram
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Implementation & Support Engineer
Only for registered members Thiruvananthapuram
-
Customer Support Engineer
Full time Sysnet- Thiruvananthapuram
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Lead Support Engineer
Only for registered members IN KL Trivandrum, India
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Cloud Support Engineer
Only for registered members IN KL Trivandrum, India
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Application Support Engineer
Only for registered members Thiruvananthapuram
-
Intermediate Support Engineer
Only for registered members IND-Trivandrum-Equifax Analytics-PTEC, India
-
Customer Support Engineer
Only for registered members Vazhuthacaud, Thiruvananthapuram, Kerala
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Customer Support Engineer
Only for registered members Vazhuthacaud, Thiruvananthapuram, Kerala
