Description

We are seeking a highly motivated Telesales Executive to contribute to the growth of our company. This role involves closing sales deals over the phone and building strong customer relationships.

An effective telesales representative must possess excellent communication skills and be comfortable presenting products or services over the phone, as well as addressing customer concerns.

The goal is to drive business expansion by acquiring new customers and developing existing relationships.

• Contact potential or existing customers to promote products or services using established scripts
• Provide information about products or the company in response to customer inquiries
• Cultivate customer requirements and close sales through informed questioning
• Direct prospects to the field sales team when necessary
• Maintain accurate records of customer interactions and update database information
• Process orders efficiently and effectively
• Address customer grievances to preserve the company's reputation
• Exceed sales targets and facilitate future sales opportunities
• Document call results and note valuable insights for future reference

Requirements:

• Proven experience as a telesales representative or in a related sales/customer service role
• A track record of consistently meeting sales quotas, preferably in a phone-based environment
• Familiarity with relevant computer programs, such as CRM software, and telephone systems
• The ability to learn about products and services, and effectively communicate their value to customers
• Excellent English language proficiency
• Superior communication and interpersonal skills
• Composure under pressure and ability to handle rejection
• Outstanding negotiation skills, with a focus on resolving issues and addressing customer complaints