Customer Care Executive - indore - Kyari

    Kyari
    Kyari indore

    2 days ago

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    Description

    Customer Care Executive Role

    We are seeking customer-oriented individuals to join our customer care team. As a Customer Care Executive, you will deliver exceptional customer service, address inquiries, resolve issues, and ensure a positive shopping experience for our customers.

    Key Responsibilities:

    • Customer Support: Provide friendly and efficient customer support via various communication channels, including phone, chat, and social media.
    • Inquiry Resolution: Respond to customer inquiries, including product questions, order status inquiries, and general assistance, in a timely and professional manner.
    • Issue Resolution: Resolve customer complaints, concerns, or issues by taking appropriate actions and escalating as needed to ensure customer satisfaction.
    • Product Knowledge: Acquire and maintain in-depth knowledge of the company's products, services, and policies to assist customers effectively.
    • Order Management: Assist customers with order placements, modifications, cancellations, and returns, adhering to company guidelines.
    • Feedback Collection: Gather customer feedback, suggestions, and complaints and provide this valuable information to the relevant departments for continuous improvement.
    • Documentation: Maintain detailed records of customer interactions and transactions in the customer support system.
    • Team Collaboration: Collaborate with team members and other departments to resolve complex issues and ensure a seamless customer experience.

    Qualifications:

    • Bachelor's degree in any stream is preferred.
    • Proven experience in a customer service or customer care role, preferably in an ecommerce or retail environment.
    • Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
    • Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.
    • Computer proficiency and the ability to navigate various software applications, including CRM systems.
    • Attention to detail and the ability to multitask effectively.
    • Team player with a positive attitude and a commitment to delivering outstanding customer service.
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