Developer Support Engineer - Bengaluru, India - JFrog

Description

Developer Support Engineer

Bangalore, India | Technical Support Share position

At JFrog, we're reinventing DevOps to help the world's most significant companies innovate, and we are looking for like-minded people to join us.

This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone's lives, you'll be part of a critical mission.

Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call "liquid software, and it would be fantastic to have brilliant minds join our journey.

We are looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers.

As a Developer Support Engineer in JFrog, you will:
Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.

Develop scripts in Bash, Python, and Groovy for debugging and automatingSet up JFrog applications and 3rd party products in various development environmentsAnalyse log files, thread dumps, HTTP traffic, JVM and OS parametersReproduce customer scenarios and fill relevant bugs/featuresMaintaining and improving a knowledge base of known issues and solutionsIntegrate and collaborate with JFrog's R&D, QA, Release and Sales teamsAbility to work flexible hours and weekends as neededTo be a Developer Support Engineer in JFrog, you need the following:3-6 years of relevant experience in technical supportUnderstanding of Java or other compiled languageExperience in customer-facing rolesExperience in LinuxAble to manage complex, escalated cases involving multiple architectures across multiple platformsStrong technical software-related debugging skillsKnowledge/experience with databases, LDAP, NGINX, Apache TomcatExperience in the DevOps industryShould be open to work in EST shift