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    Public Cloud Engineer - Hyderabad, India - NTT

    NTT
    NTT Hyderabad, India

    1 week ago

    NTT background
    Full time
    Description

    JOB DESCRIPTION


    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

    In today's 'iNTTerconnected' world, connections matter more now than ever.

    By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

    With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

    Want to be a part of our team?

    Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

    Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
    Provides support to customers/users where the product is highly technical or sophisticated in nature.

    Working at NTT


    • Overall 4-6+ years of infrastructure experience including 2+ years withAzure/AWS/GCP Cloud experience.
    • The candidate should have a strong background in Linux and Windows based Systems, backup and storage administration, infrastructure performance and availability and public cloud environments.
    • The candidate should have good understanding of theAzure/AWS/GCP security concepts and enterprise IT compliance requirements.
    • Experience in designing, implementing and maintaining allAzure/AWS/GCP infrastructure and services
    • Design and implement availability, scalability, and performance plans for theAzure/AWS/GCP managed service environment.
    • Continual evaluation of existing stack and infrastructure to maintain optimal performance, availability and security.
    • Hands-on technical expertise inAzure/AWS/GCP Security Architecture, automation, integration, and deployment (DevOps)
    • Extensive experience withAzure/AWS/GCP Services (Virtual Machines, Virtual Network, Load Balancer, VPN Gateway, ExpressRoute, Network Watcher,Azure/AWS/GCP Firewall,Azure/AWS/GCP SQL Database, StorSimple,Azure/AWS/GCP Site Recovery etc.)
    • Good understanding ofAzure/AWS/GCP Active Directory
    • Hands on experience with automation/configuration management using ARM templates
    • Good overall understanding of Linux and Windows operating system
    • Linux User Administration, Patching, Security (I tables, etc) & Networking concepts
    • Good experience in scripting (PowerShell, Bash, etc.)
    • Experience with monitoring tools likeAzure/AWS/GCP Monitor, Nagios, nimsoft etc
    • Experience in using Cloud Backup solutions usingAzure/AWS/GCP Backup, Commvault etc
    • Implement process and quality improvements through task automation
    • Azure Infrastructure Certification is required

    The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

    Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

    Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.


    Key Roles and Responsibilities:
    Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
    Perform necessary checks, apply monitoring tools and respond to alerts
    Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
    Assist in analyzing, assigning, and escalating support calls
    Investigate third line support calls assigned and identify the root cause of incidents and problems
    Report and escalate issues to 3rd party vendors if necessary
    Provide onsite technical support to clients and provide field engineering services to clients
    Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
    Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
    Proactively identify opportunities for work optimization including opportunities for automation of work


    Knowledge, Skills, and Attributes:
    Ability to communicate and work across different cultures and social groups
    Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    Ability to maintain a positive outlook at work
    Ability to work well in a pressurized environment
    Ability to work hard and put in longer hours when it is necessary
    Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    Ability to adapt to changing circumstances
    Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

    Academic Qualifications
    Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)


    Required Experience:
    Demonstrated work experience
    Demonstrated experience required in Engineering function within a medium to large ICT organization
    Demonstrated experience of Managed Services
    Demonstrated working knowledge of ITIL processes
    Demonstrated experience working with vendors and/or 3rd parties
    Skills Summary
    API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting

    What will make you a good fit for the role?

    Remote Type:
    Equal Opportunity Employer
    NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

    Join our growing global team and accelerate your career with us. Apply today.


    A career at NTT means:
    Being part of a

    global pioneer –


    where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

    Being at the forefront of

    cutting-edge technology –

    backed with a 150-year heritage of using technology for good.

    With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.

    Making a difference –


    by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

    Being

    your best self –

    in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

    Having ongoing opportunities to

    own and develop your career –

    with a personal and professional development plan and access to the broadest learning offerings in the industry.
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