Service Center Manager - Gurugram, India - Hexagon India
Description
Hexagon solutions integrate sensors, software, domain knowledge and customer workflows into intelligent information ecosystems that deliver actionable information, automate business processes and improve productivity. They are used in a broad range of vital industries. A global leader, proven innovator, and trusted partner, our software and industry expertise help improve the lives of millions of people.
Their solutions help organizations with the right information at the right time to plan and deliver vital services like public safety, transportation, utilities to improve operations and manage change intelligently and effectively. Their solutions connect them with the mission- and business-critical data necessary to make better, timelier and more informed decisions.
They help customers make sense of a dynamically changing world, providing the technologies to envision, experience and communicate geographic information through solutions that solve complex, real-world challenges. Ultimately, this is realized through creative software products and platforms.
A variety of organizations worldwide rely on Hexagon's products daily including local, state and national mapping agencies, transportation departments, defence organizations, engineering and utility companies, and businesses serving agriculture and natural resource needs.
JOB RESPONSIBILITIES
Repairing / Servicing experience of equipment such as Total stations and GPS / GNSS systems
Should be able to perform various duties such as troubleshooting, repairing, maintaining, testing and calibration of equipment.
Knowledge on Safety and predictive aspects of service and support function
Communicate with customers whenever necessary
Repair and Maintenance of Land and Marine survey Applications i.e. DGPS, Handhelds, Total Stations,
Marine GNSS Receivers and various other hydrographic products like Echosounders / ROV's/ Under water
sensors/ Underwater Camera's, Sonars for Bathymetric Surveys.
Raising Repair & Support Requests and Coordinating on same till the execution or Delivery.
Maintain Files and Database
Generation and maintaining Reports for Service activities and submit to the management.
Support to Sales team and Application Support to customers.
Maintaining Extended warranty of products (Purchasing and Selling)
Rasing Quotations, Purchase Order and Invoice.
Work on AMC contracts and negotiate AMC contracts with the customers
Responsible for enriched customer experience and focus on customer relations
Coordinating with Customer regarding any Service-related Issue
Quality assurance of all the equipment's
Providing proposals to various customers for the Annual maintenance of their equipments.
Responsible for overall delivery and quality of work
Increased service & Sales revenue to a good level.
Ensure timely delivery of target and build strong proactive timeline
Handling various Marine Projects of Under Water Sensors, Hydrophones, ROV'S, Current Meter,DGPS,
Marine GNSS Receivers, CTD, Side scan Sonar, Echosounders and various other hydrographic products
used in Bathymetric Survey.
JOB REQUIREMENTS
A graduation degree
years of relevant work experience gained in a reputed organization
Good oral and written English language communication skills
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Good experience in working with SAP (service module) is preferred
KEY COMPETENCIES
Strong interpersonal skills and able to work effectively with all levels of staff
Excellent organizational skills, ability to set priorities, attention to details and is tenacious with follow-ups
Convey a strong positive personal and professional image with excellent standards of professional behavior and ethics
Team player, highly motivated, energetic, resourceful and friendly.
Service-oriented, flexible and able to work under pressure
Demonstrates accountability and ownership
Reliable, timely and flexible
Anticipates the needs of others and demonstrates service orientation (proactive)
Effective in time management
Ability to work in a highly matrixed organization