- Gain a deep understanding of the company's products
- Understand and resolve customers' queries (B2B) via all possible channels—email, chat, WhatsApp, phone, virtual meetings, and in-person
- Act as the point of contact with Enterprise Customers
- Identify and convert potential customers (B2B)
- Prepare/review documentation (agreements, pricing estimates, invoices) required to close the deal with customers
- Build relationships with enterprise customers to ensure long-term customer success
- Drive innovation by providing suggestions to the product team based on conversations with customers
- (Required) Graduation in BE/BTech (preferably CS/IT/SE) from a reputed institution with at least 65% aggregate or 7.0 CGPA or higher
- (Required) Between 0-2 years of experience as a Customer Relations Executive
- (Required) Excellent verbal and written communication skills
- (Required) Excellent analytical skills
- (Required) Experience working with customer support tools (Zendesk, Freshdesk, etc.)
- (Required) Documentation skills (MS Word, MS Excel, MS PowerPoint)
- (Required) Follow communication procedures, guidelines, and policies i.e. showcase professional behavior
- (Required) Experience in working with CRM (Zendesk, Hubspot)
- (Required) Comfortable working in the Australian shift (2 am to 11 am )
- (Required) Open to work in different shifts when required
- (Good to have) Should be able to work as a core member of a small team
- As a part of your compensation, you will be offered the following:
- Salary: CTC INR LPA
- Working Days: Monday - Friday
- Australian Shift working hours (2 am to 11 am)
- Hybrid Working Model: Work from home/office/both
- Medical Insurance
- Employee Provident Fund (EPF)
- Total number of leaves in a year: 24 (in addition to gazetted holidays and weekends)
- Access to company culture including employee engagement events, outings, trips, learning sessions, and freebies
Customer Relations Executive - Delhi, India - Trycon
Description
Customer Relations Executive (Australian Shift)
Company: Trycon Technologies Private Limited (Scanova)
Job Title: Customer Relations Executive (Australian Shift)
CTC: INR LPA
Location: Noida (Delhi-NCR)
About the Company
We, at Trycon, believe that products bring real value and want to see India become a Product Nation. We want the world to use off-the-shelf scalable software products made and handcrafted in India.
To make a Product Nation, the simple first step is a product. Scanova, our flagship product, is a QR Code Management tool that allows businesses to create, design, manage, and track QR Code-based interactions. We also built a suite of products that revolve around QR Code technology—QR API (QR Code Generation API), QR Batch (Bulk QR Code Generator), and Ticket Generator (Secure Event Ticket Generator). With an increasing demand for QR Code technology and related use cases, the company will continue investing in scalable products that will help the company become a leader in offline-to-online technology.
All Trycon products are software-as-a-service tools (web and mobile applications) that are handcrafted in India and used by professionals and businesses across the globe. Over 2,000 businesses including Amazon, Cisco, Intel, HCL, Diageo, Samsung, Adobe, Hike Messenger, Aon Hewitt, Johnson & Johnson, Marriott, Hilton, and McDonald's, from about 114 countries use Trycon products for promotional and operational use cases.
With changing consumer behaviour and the immediate requirements for contactless technologies, QR codes have surged since the pandemic in 2020. Our company is in a good position to capitalize on this demand and convert this into rapid growth. However, this requires increasing our visibility in front of businesses across the globe with increased investment in customer relations. For this reason, we're investing in enhancing our Executive Management Team.
About the Role
We are actively looking for a Customer Relations Executive who will be the company's customers' primary point of contact. Your role would be to develop customer relationships that promote customer experience and success, ultimately improving customer lifetime value and reducing churn.
A Customer Relations Executive must know the needs of his/her customers and have knowledge of the problems customers want to solve. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience. You should possess excellent communication skills and maintain the organization's core values. If you enjoy the challenge of giving people what they want, read on to discover if you should become a Customer Relations Executive.
The Customer Relations Executive will work closely with our Product and Customer Relations teams. To succeed in this role, the Customer Relations Executive should be a quick learner with excellent communication, problem-solving, and analytical skills.
Job Responsibilities
We are looking for a Customer Relations Executive, who will be required to:
Eligibility Criteria
To be eligible for the role, you must have the following prerequisites and skills:
Job Benefits
Srishti Gupta
Recruiter, Human Resources