Customer Service Executive - Gurugram, India - knotify

    knotify
    knotify Gurugram, India

    2 weeks ago

    Default job background
    Full time
    Description

    Roles and Responsibilities -

    Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

    Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

    Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed

    Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

    Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

    Desired Candidate Profile

    6-12 months customer service representative experience

    Excellent verbal, written and interpersonal communication skills in English & Hindi

    Outstanding customer service skills and dedication to providing exceptional customer service

    Solid time management skills