Program Manager - Chennai - confidential

    confidential
    confidential Chennai

    3 days ago

    Full time
    Description

    Key Responsibilities

    • Plan, coordinate, and manage multiple programs and initiatives across channels in alignment with business strategy.
    • Leverage data and analytics to assess performance, identify trends, and drive continuous improvements.
    • Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate updates to management.
    • Identify risks proactively and implement mitigation plans to ensure on-time and effective execution of programs.
    • Optimize resource allocation, process flows, and timelines to improve program delivery efficiency.
    • Design and deploy contests, campaigns, and rewards & recognition (R&R) incentive schemes for various teams.
    • Liaise with cross-functional teams — Credit, Risk, Finance, Marketing, Sales, Customer Experience, and Operations — on both strategic and operational fronts.
    • Execute projects aimed at customer experience enhancement, process improvement, and vendor empanelment.
    • Monitor team performance, ensuring alignment with targets and organizational objectives.

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