Sales Consultant - Mumbai, India - United HR Solutions Pvt. Ltd.

Description

Our client company is a Wellness and Fitness company.

Job Description:

Customer Service:

• Serve as the first point of contact for all leads received from various sources communicating via inbound/outbound calls, chat, email, or text.
• Respond promptly and professionally to client messages via various communication channels, including email and chat.
• Educate all clients on our program/product features, benefits, and usage to enhance their experience and satisfaction.
• Understand the client's needs and match our programs/products and services to match those needs.

Sales:

• Identify opportunities to present our services to clients based on their needs and preferences.
• Present sales promotions, discounts, and incentives to customers, encouraging purchase decisions and creating urgency.
• Actively listen for cues and signals indicating potential sales opportunities during customer interactions.
• Collect and document necessary information to create client profiles and maintain accurate records.
• Meet or exceed sales targets and quotas set by management, contributing to overall sales revenue growth.

Relationship Building:

• Build rapport and trust with customers by providing personalised and attentive service.
• Maintain positive and professional relationships with customers, fostering loyalty and repeat business.
• Follow up with customers to ensure satisfaction, address any unresolved issues, and promote additional products/services as appropriate.
• Act as a brand ambassador, representing the company's values and commitment to customer satisfaction in every interaction.

Skills Requirements:

• Proven experience in sales and customer service, preferably in the healthcare or wellness industry.
• Excellent verbal and written communication skills.
• Ability to handle high call volumes while maintaining a positive and professional demeanor.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software and call center tools.
• Certification in wellness coaching or related fields is a plus.

Contact Person

Ami Soni