Client Servicing Manager B2C - Mumbai, Maharashtra
1 day ago

Job description
Company Description
BookEinstein is a Mumbai-based edtech startup founded in 2020. Focused on enabling students to express themselves without language barriers, the company provides skills development in areas such as Creative Writing, Public Speaking, and Vocabulary Building. With partnerships established with leading schools, BookEinstein delivers innovative online classes designed to empower children. Additionally, we operate a curated children's library that offers imported books and strategically guided reading programs essential to individual growth and success.
Role Description
We are hiring a Client Servicing Manager for our Mumbai office. This is a full-time, on-site role requiring close engagement with clients to ensure satisfaction and deliver exceptional service. Responsibilities include managing client communications, maintaining strong client relationships, resolving customer concerns, and collaborating with teams to meet client needs and expectations.
Qualifications
- Proficiency in Client Services and Client Relations
- Team Management, b2c, lead generation/conversion
- Strong Customer Satisfaction and Customer Service skills
- Excellent Communication skills for effective interaction with clients
- Ability to build and maintain long-lasting professional relationships
- Strong organizational and problem-solving skills
- Experience in a client-facing role is preferred
- A Bachelor's degree in any field is advantageous
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