Customer Support Executive - Hyderabad, India - Bluboy Entertainments Pvt Ltd.,

Description

Job Title

• Customer Support Executive

Location

• Hyderabad

Description

• We are looking for people with good communication skills and patient listeners who can deal with various customer support tasks such as providing basic/advanced information about our App and Games as well as understanding and helping to resolve various common and uncommon problems faced by customers.

Roles and responsibilities

• Respond to customer inquiries and provide information about products and services.
• Resolve customer complaints and issues through phone, email, or chat.
• Identify and escalate priority issues or complex cases to the appropriate department.
• Maintain high level of professionalism and always provide excellent customer service. Keep accurate records of customer interactions and transactions.
• Provide product knowledge and guidance to customers to enhance their overall experience. Collaborate with cross-functional teams to ensure prompt and effective resolution of customer concerns.
• Follow up with customers to ensure their satisfaction and address any additional needs or questions. Stay updated on product features, policies, and procedures to provide accurate and up-to-date information to customers.
• Identify opportunities to improve customer support processes and suggest enhancements to management.

Requirements:

• Graduation
• Languages:
• English (must)
• Telugu/Hindi/Malayalam/Tamil/Kannada/Odissi
• Any prior experience in Customer Support stream is an added advantage.

Mandatory Skills:

• Must have good communication skills.
• Must have good level of patience to deal with all varieties of customers.
• Must have thorough understanding of the product and services offered by the company.
• Must quickly learn and adopt to new changes in the products and services.