Manager, Technical Support - Mumbai - MicroPort

    MicroPort
    MicroPort Mumbai

    4 days ago

    Description

    Manager, Technical Support


    The ideal candidate will lead the technical support team for surgical robotic systems across assigned countries. They will allocate resources and conduct regular evaluations to ensure high-quality service delivery.


    The job involves overseeing system installation and configuration, providing technical guidance for optimal performance compliance with global standards.


    Advanced troubleshooting skills are required as well as collaboration with Clinical Quality R&D teams to drive timely resolution and root cause analysis.


    A regional preventive maintenance strategy is developed ensuring adherence minimising downtime. System performance data is monitored proactively identifying potential risks improvement opportunities.



    • Bachelor's degree or higher in Engineering Biomedical Mechanical Electrical related disciplines
    • Minimum of 8 years' experience in technical support field service engineering roles within the medical device industry; at least 3 years in a team leadership supervisory position
    • Strong knowledge of robotic systems electro-mechanical devices control systems hands-on experience with surgical robots preferred
    • Proven ability to diagnose resolve complex technical issues customer-centric mindset project management organisational skills capable of handling multiple priorities different countries

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