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Madurai

    Service Engineer - Madurai, India - Smart Work Consultants

    Smart Work Consultants
    Smart Work Consultants Madurai, India

    1 month ago

    Default job background
    Description
    Responsibilities:
    • Overseeing all the service operations within the company
    • Formulating policies and procedures to ensure quality customer service, and after-sales support for our clients
    • Managing a team of customer service representatives, technicians and support staff to provide them with guidance, allocate necessary resources and address their concerns
    • Prioritising complaints based on their severity and impact, and focusing on resolving escalations
    • Establishing a process that streamlines all the activities of the service department, starting from service request intake to service resolution
    • Coordinating with the finance division to manage the department's budget
    • Coordinating with the manufacturing department in defect resolution, repair or replacements as required
    • Implementing strategies to provide exceptional customer service
    • Maintaining strong working relationships with key clients and customers


    Requirements

    Requirements:
    • Bachelor's Degree in Mechanical, Chemical or Process Engineering
    • Preferred Degree in Business Administration and additional certifications in customer service, project management or related areas
    • Strong understanding of customer service principles and practices
    • Excellent communication skills, both verbal and written
    • Exceptional problem-solving and decision-making abilities
    • Ability to manage and motivate a team to work towards a common goal
    • Working knowledge of the semiconductor industry, including recent trends and developments in the field
    • Familiarity working with service management software or customer relationship management systems

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