- Answering phones and explaining the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing enrolments in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer's needs and requirements.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Good time management abilities.
- Assess academic and career needs of students.
- Interact in a positive manner with staff, students and parents.
- Organize information session, collect advisor bios, oversee student adviser selection process, and register students for sections.
- Develop and implement an ongoing procedure and analysis for curriculum review, development, and/or revision as well as provide information needed for strategic planning.
- Ensure college compliance with all accreditation and regulatory agencies.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, ChatGPT)
- minimum qualification of holding a bachelor's degree or master's degree.
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Academic Counsellor - Ernakulam, India - Phoenix Graduate School London
Description
An effective and resourceful motivator, team-builder, and facilitator with exceptional communication and presentation skills possessing an innate ability to perform accurate student assessments and conceptualize and employ individualized education plans. Self-reflective, life-long learner and leader committed to establishing and maintaining solid relationships with the administration and students, continuing teacher education initiatives, and advancing organizational goals and objectives.
Responsibilities
Qualifications
