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- Develop the telesales database of potential clients in the region through directory searches, cold calling, references from existing clients, old customers, non-active customers etc.
- Responsible for cold calling to customers in the telemarketing database and generating quality leads to sales teams for new customer additions.
- Generate business from abandoned / lost customers by maintaining regular contact with them and updating them of new products/services; Forward such leads to the sales teams.
- Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams.
- Ensure lead conversion through fixing of meetings, customer visits, proposals etc.
- Provide after sales support to clients post sign up by making courtesy calls, tracking sales & service for initial 3 months, resolving issues etc; Serve as a single point of contact for the customer during the initial 3 months.
- Maximize the productivity in terms of Average number of leads/FTE, lead conversion, revenue/FTE etc.
18/01/2025) Executive - Chennai, India - DHL eCommerce

Description
Job Title: Executive Tele-Sales/Telemarketing
Function: Telemarketing
Reporting to: Assistant Manager - Telemarketing
Purpose: Responsible for generation of quality sales leads and activation of non-active customers for the organization.
Key Responsibilities:
S.No Key Result Areas: Key Performance Indicators
S.No | Key Result Areas | Key Performance Indicators |
1 | Drive revenues from existing customers | - Revenues from abandoned / lost customers (in INR) - Cross-sell revenues from existing customers in the region (in INR) |
2 | Drive productivity of the telemarketing team in the region | - Number of quality leads forwarded to the sales team - Lead conversion (%) - Revenues from converted leads for the first 3 months (in INR) - Average number of leads/FTE - Average revenues per FTE |
3 | Ensure Effective Customer Complaint Handling | - Customer Complaint Audit Scores - % Adherence to defined TATs for complaints resolution - Closure of complaints |
4 | Ensure Performance Driven Culture | - Adherence to Performance Management system timelines and guidelines |
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