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- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- Graduate with 0-4 years of experience
- Experience in managing security products – PIM-Arcos,DAM, Data Classification,Data Classification, MDM Solution, DCS,MFA and any other technologies will be added advantage.
- Analysis of escalated incident and define correlation rules
- Ensure SLA are achieved & work proactively to maintain the same.
- Strong working knowledge of hacking tools and techniques
- Strong experience in Incident Management cycle
- Monitoring the security environment/appliance/software/service that are critical to the business and IT infrastructure for the solutions in scope
- Responsible for scoped security solution/device administration, solution recommendation, Escalation resolution, maintaining Knowledge base, Escalation point for device issue resolution, Patch implementation, Rule base Management, version upgrades
- Experience in managing security products – PIM-Arcos,DAM, Data Classification,Data Classification, MDM Solution, DCS,MFA and any other technologies will be added advantage.
- Experience in managing security products – PIM-Arcos, EPP - Trend Micro, MDM Solution and any other technologies will be added advantage and any other technologies will be added advantage
- Responsible for scoped security solution/device administration, solution recommendation, Escalation resolution, maintaining Knowledge base, Escalation point for device issue resolution, Patch implementation, Rule base Management, version upgrades
- Good technical skillset in Proxy, Arcon Pam
- Good Technical skillset in Privilege Identity Management (PIM).
- Customer Service Operations - Mumbai, India - Tata Communications
Description
Broad outline of the Role
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills