Key Account Manager - New Delhi, India - Anagram Media Labs

Description

Job Title: Key Account Manager

Location: Okhla Phase 1

Years of Experience: 2-4 years

Job Type: Full-Time, Onsite

Job Description:

We are seeking a dynamic and experienced Key Account Manager to join our team. The Key Account Manager will be responsible for building and maintaining strong relationships with our key clients, ensuring their needs are met and expectations exceeded. This role requires excellent communication skills, strategic thinking, and a strong ability to manage and lead a team.

Responsibilities:

1. Develop and maintain strong relationships with key clients, acting as the main point of contact for all their needs and inquiries.
2. Understand clients' objectives and work closely with internal teams to develop strategies to meet those objectives.
3. Communicate effectively with clients to provide updates on projects, gather feedback, and address any concerns.
4. Manage a team of key account executives, providing guidance, support, and mentorship to ensure the team meets its goals and objectives.
5. Oversee the development and execution of key client proposals, ensuring they are tailored to meet the specific needs of each client.
6. Monitor and analyze client satisfaction and feedback to identify areas for improvement and implement necessary changes.
7. Collaborate with other departments such as sales, marketing, and operations to ensure seamless delivery of services to key clients.
8. Stay up-to-date on industry trends and best practices in key account management and incorporate them into our processes and strategies.
9. Prepare regular reports and presentations for senior management, highlighting key metrics, achievements, and challenges.

Requirements:

1. Proven experience in key account management or account management, with a minimum of [insert number] years in a managerial role.
2. Strong leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals.
3. Excellent communication and interpersonal skills, with the ability to build rapport and trust with key clients and internal teams.
4. Strategic thinking and problem-solving abilities, with a focus on delivering results and exceeding client expectations.
5. Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously.
6. Proficiency in Microsoft Office Suite and CRM software.
7. Experience working in [insert industry or specific market] is preferred.
8. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
9. Strong analytical skills with the ability to interpret data and make data-driven decisions.